Voicemail
Free
- Already on your phone
- Most callers hang up and ring the next sparky
- No record of who rang or what they wanted
- You call back hours later, if you can
AI receptionist
Never miss a job because you're up a ladder
Hannah, your AI receptionist, answers the calls you can't get to. She books your quick jobs in, takes a message for the rest and puts emergencies straight through to you.
Coming soonOn Sparky, Sparky Plus, Business and Business Plus as an extra. Included in Enterprise.
Who answers when you can't
Voicemail, an answering service, or Hannah
Three ways to deal with the calls you miss on the tools.
Answering service
Typically about $2 to $5 a minute
- A person answers
- Reads a script and takes a message
- Can't book the job into your calendar
- Doesn't know your regular customers
Hannah
$49 a month, 80 minutes of calls included
- Answers straight away, day or night, weekends included (every call, or just the ones you miss)
- Knows your regular customers once they confirm their name and street
- Books your quick jobs into a free time in your calendar
- Emergencies flagged urgent and put through to your mobile
- Every call in the app: recording, transcript and summary
Answering service prices vary; this is a typical range for Australian services charged by the minute.
On every call
What she does on a call
Answers when you can't
Only the calls you miss (busy, no answer or no signal), or every call. You choose.
Answers their questions
Your services, the area you cover and your hours, from your public page. Prices only if your page shows them, and only as "from" prices.
Books your quick jobs
Smoke alarm replacements, a new power point: the quick jobs you pick go straight into a free time in your calendar, and the customer gets a text to confirm.
Takes a message for the rest
Name, address, what they need and when suits. It lands in Requests, ready for you to call back.
Knows your regulars
Once a caller confirms their name and street, she tells them the day and time window of their booking. Calling from a number that isn't on file? She texts the details to the mobile you have for them instead.
Emergencies straight to you
No power, sparking, a burning smell, a shock, water near power or lines down: she gives the 000 line and one safety line, flags it urgent and puts the call through to your mobile.
Puts callers through, if you want
Switch it on and callers who ask for a person are put through to your mobile. If nobody answers, she takes a message.
Every call in Calls
The recording, a summary and the transcript, with urgent calls flagged. You get a phone notification, and an email for messages and urgent calls.
A sample call
A smoke alarm job, booked while you're on the tools
Hannah
Hi, you've reached Bright Spark Electrical. Just so you know, this call is recorded. I'm Hannah, the virtual receptionist. How can I help?
Caller
Hi. One of my smoke alarms keeps beeping, and I'd like them all replaced. Can someone come out?
Hannah
We can do that. Can I get your name, please?
Caller
Sarah.
Hannah
Thanks, Sarah. And the address for the job, street and suburb?
Caller
14 Example Street, Springfield.
Hannah
Thanks. I've got Thursday between 8 and 10am, or Friday between 1 and 3pm. Do either of those suit?
Caller
Thursday morning's good.
Hannah
So that's smoke alarm replacement at 14 Example Street, Springfield, on Thursday between 8 and 10am. Is that right?
Caller
Yep, that's right.
Hannah
You're booked in. You'll get a text to confirm. Is there anything else I can help with?
Caller
No, that's it. Thanks.
Hannah
Thanks for calling Bright Spark Electrical. Bye for now.
A made-up call with a sample business.
What you see after the call
- A smoke alarm job, booked into Thursday 8 to 10am
- A text to Sarah confirming the time
- The call in Calls, with the recording, summary and transcript
- A notification on your phone: booked on the phone
You didn't stop work, and the job's already in the calendar.
Sneak peek · Coming soon
Watch how she’ll be set up
She isn't answering calls yet. This is a first look at setting her up in SparkyBuddy, from greeting to booking times.
Your settings
You stay in control
Set it up once in Settings. Change it whenever you like.
Which calls she answers
Only the ones you miss, or every call.
Your mobile for emergencies
Where urgent calls are put through. After hours, to whoever's on call (Sparky Plus plan and up).
What she may book
Only your quick jobs. Everything else becomes a message.
Earliest and latest times
She only books inside your hours, and you can narrow them further.
Put-through on or off
Put callers who ask for a person through to you, or have her take a message.
Off any time
Switch her off in Settings and turn off call forwarding on your phone.
Safe and upfront
Honest with your customers, careful with their details
Every caller hears the call is recorded
It's the first thing she says, before anything else.
She says she's AI
"I'm Hannah, the virtual receptionist." She never pretends to be a person, and if anyone asks, she says yes, she's an AI.
Emergencies go to you and 000
She tells them: "If anyone is hurt, has had a shock, or there's a fire or power lines down, please hang up and call triple zero, 000, now." Then the call is flagged urgent and put through to your mobile. You hear "Urgent call from Hannah. Connecting now."
No repair advice, no made-up prices
The only safety advice she gives is: "If it's safe to do so, turn the power off at the switchboard and keep everyone clear." She doesn't quote work nobody has seen, take payments or tell anyone how to fix anything.
Customer details stay private
She never reads out an address or a phone number, and never talks about other customers. A booking is only mentioned after the caller confirms their name and street.
How it works
Three steps, then back to work
- 1
Switch it on
In Settings, AI receptionist: pick which calls, add your mobile for emergencies and check your quick jobs. She gets her own Australian number.
- 2
Forward your calls
Dial your phone company's forwarding code on your mobile (it's shown on the settings page). Customers keep ringing the same number.
- 3
Every call in Calls
Bookings land in your calendar, messages in Requests, and every call in Calls with the recording, summary and transcript.
Questions
Does she sound like a robot?+
Hannah has a natural Australian voice and talks in short, plain sentences, one question at a time. She's still an AI, and she says so at the start of every call.
Do my customers know it's AI?+
Yes. Every call starts with "this call is recorded" and "I'm Hannah, the virtual receptionist". If a caller asks whether she's a real person, she tells them she's an AI.
What if it's an emergency?+
She gives the 000 line if anyone's hurt or there's a fire or lines down, then the one safety line about turning the power off at the switchboard. She flags the call urgent and puts it straight through to your mobile, or after hours to whoever's on call (Sparky Plus plan and up). You also get an urgent notification and email straight away, so you can ring back if you miss it.
What if I want to take the call myself?+
Set her to answer only the calls you miss, and your phone rings as usual first. You can also have her put callers through to you when they ask for a person, or switch her off any time.
Does it work with my number?+
Yes. Customers keep ringing your usual number. You forward it to her number with your phone company's code, and you can stop forwarding whenever you like.
Will she quote jobs or give advice?+
No. She only says the prices your public page shows, as "from" prices, and says you'll confirm the price once you've seen the job. Apart from the one safety line, she never gives technical or repair advice.
What happens to the recordings?+
They're in Calls for you and your office staff, with the summary and transcript. Recordings are deleted after 90 days and transcripts after a year.
When can I get it?+
Soon. We're finishing the last checks before we switch it on for everyone. On Sparky, Sparky Plus, Business and Business Plus as an extra. Included in Enterprise. Join the SparkyBuddy waitlist and we'll tell you the day it's ready.
The AI receptionist works alongside everything else in SparkyBuddy. See all the features
Be first to get Hannah
The AI receptionist is coming soon. Join the SparkyBuddy waitlist and we'll let you know the day she can start answering your calls.